HELP CENTRE
Are tours and hotels instantly confirmed?
Not always. Each product shows its booking method. Requests that require manual confirmation are checked for availability and final conditions before confirmation.
When is payment taken?
Payment is requested only through the payment method and timing shown for the reservation. A booking request does not by itself mean that payment has been collected.
Can I change the date or guest information?
Contact MAVKA with the reservation number. Changes remain subject to availability, supplier conditions and any applicable price difference.
What information is required for a hotel booking?
Stay dates, room and guest counts are required. The full name, date of birth and nationality of each guest may also be required before confirmation.
Can an agency book through the B2B portal?
Approved agencies can access agency-enabled products, submit reservations and follow their reservation and payment status through the B2B portal.
How do cancellations work?
Cancellation conditions vary by product, rate and supplier. The applicable conditions are shown with the product or confirmed proposal and should be reviewed before payment.
How are personal requests handled?
Concierge and event requests are reviewed by the local team. Scope, availability, price and conditions are clarified before a proposal is confirmed.
Where can I find support after confirmation?
Use the details on the reservation or voucher, or email info@mavkatravel.com with the reservation number.
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